We have a 15 minute window in which we can make amendments to orders, after this we are unable to edit your order.

Should you need to make a change we can cancel the order and issue a refund or store credit. Please note that orders cannot be cancelled once they have been processed by the warehouse.

For any request to change or cancel orders please email support@drywalks.co.uk and be sure to include your name, order number and all relevant information.

We run different promotions on a monthly basis with various ambassadors and influencers. These promotions are only valid for certain periods so you may find the code you are using has expired, this is very common when using a code you have found on a forum or an external website.

We offer a consistent 5% OFF for all first orders when you sign up to email notifications (sign up form at bottom of page).

Currently we send all orders over £99 out on a FREE priority service and aim to have your order with you within 3 working days. Orders under this amount will have a £4.99 postage fee added.

We aim to have your order with you within 3 working days. In busy periods this could increase to 5 working days.

Please note: During busy periods like Christmas for example dispatch times may be extended to up to 5 working days. We will prioritise dispatch of priority orders but they could still take 5 days to dispatch.

All of the services we use are fully tracked. You will receive an email/text from the courier when your order has been dispatched and you will receive notifications with updates on the status of your delivery.

It is essential you provide a mobile phone number at the time of ordering as we cannot process your order without this.

Please note:
Unfortunately we are unable to make amendments to orders once they have been processed.

We do internationally (outside of the UK) please see our shipping policy for full details on non-UK shipping.

If you parcel has not arrived within a few days of your delivery notification please complete our help form. If the tracking for your parcel shows as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place, like a porch or garage. Look for a notification of attempted delivery, this is often provided in the form of a text message or email. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery, or to arrange collection of the package. It's very important that you notify us immediately of any discrepancies in tracking, or of any orders not received. We're only able to assist you within 14 days of your delivery date. We accept no liability for any loss if the parcel has been left in the buyers safe place or resulting from the buyers failure to comply with the couriers requests for information. We accept no liability if the buyer fails to comply with the couriers requirements with request to notification of damage, shortage or non delivery of goods.

We endeavour to provide accuracy to our customers but at times we do get things wrong which we wholeheartedly apologise for. In the unfortunate event that you receive the wrong item please contact us immediately via email to support@drywalks.co.uk so one of our team can rectify this for you. It is essential that the coat is not worn and any paperwork / packaging is maintained. If the coat is worn / the product is used we cannot offer to refund or replace the product. It is your responsibility to inspect items when you receive them to ensure they are correct.

If in the unfortunate event there is a fault with your Drywalks please complete our help form. If our customer services team requires you to return your item to us this must be done within 7 days of acceptance otherwise your claim will be dismissed and not reopened for any reason.

All of the services we use are fully tracked. You will receive an email/text from the courier when your order has been dispatched and you will receive notifications with updates on the status of your delivery.

It is essential you provide a mobile phone number at the time of ordering as we cannot process your order without this.

Please note:
Unfortunately we are unable to make amendments to orders once they have been processed.

The cost of the return shipping is handled by the customer.

We will aim to action refunds within 10 working days. Credit/debit cards may take up to 7 workings days to clear into your account.

We strongly recommend you send your package by recorded delivery as we cannot be held responsible for goods lost in transit to us.

As an alternative to a refund, we can offer a credit to your Drywalks account. This is perfect for when you love your coat but want to change the size, colour or style. Once processed, a credit is instantly available within your Drywalks account to use against a new order.

Please note:You must have an Drywalks account set up to use this option: Create account

You are welcome to return your purchase to us within 14 days of the show or event where you purchased your Drywalks. We will allocate store credit for all items purchased at shows or events. We do not offer refunds.

See our returns form or visit our returns page for further information.

We currently only offer personalisation / customisation on our dog coats. This service is only available on new products, at the time of purchase.

We do not yet offer this service on our human coats.

Please allow up to 10 working days for dispatch of a customised item.

We are unable to offer returns, refunds or exchanges of personalised items.

Adding embroidery / personalisation may affect your items waterproof capabilities as we are unable to make the custom embroidered area waterproof. Rest assured all of our standard branding is fully waterproof.

It is the responsibility of the purchaser to ensure the correct spelling of the text provided. If you do notice an error you must contact us within 1 hour of placing the order. Changes after this time cannot be made.

The responsibility for ensuring that copyright and ownership laws are maintained in respect of all artwork supplied by the customer for inclusion in an order remains with the customer. To the fullest extent permitted at law the supplier shall not be liable for claims arising from the misuse or breach of copyright and/or ownership of artwork.

Drywalks reserves the right to refuse to accept any order which contains, in their opinion:

• It breeches copyright law
• Pornography of any description, either textual or graphic, even if it would otherwise be considered “soft”.
• Material which is racist, sexist, ageist or inflammatory in any other way.
• Offensive, defamatory or libelous material.
• Material of a nature which may encourage, support or promote any illegal or banned organisation.
• Material of a nature which may encourage, support or promote any contraband or any other illegal or banned substance, item or activity.
• Material which may encourage, support or promote political change in any area of the world, other than by the accepted legal processes of that country.
• Material which may encourage, support or promote civil or military unrest in any area of the world.
• Material which may encourage, support or promote cruelty of any nature, either to humans or to any animal.

This list may not be exclusive and the final decision on whether or not to accept artwork lies solely and absolutely with Drywalks who reserves the right to refuse to accept any order on any grounds whatsoever without assigning a reason.

Unfortunately we do not have the capacity to perform custom alterations or modifications at this time.

Use this text to share the answer to the question with your customers.

Warranty claims must be made online via our contact form, regardless of whether you purchased your Drywalks product from us directly, from a show or from a retailer. To put in a warranty claim you will need to contact us via our website contact form. The warranty only covers the original purchaser.

1. Take photographs of the faulty areas and email them via the contact form on our website  along with your order number and date of purchase. If you purchased from a retailer please include a copy of your proof of purchase. Please make sure the photos are clear and in focus.
2. Our Customer Services Team will assess whether the product has a defect covered under Drywalks Warranty. 
3. If you find a fault or defect you must cease wearing your Drywalks product so not to cause further damage.
4. In some instances, Drywalks may need to have the product returned to inspect it further to determine if your defect is covered by our warranty. If our Customer Services Team ask you to return your product, please ensure it is clean and dry before using our standard returns process. All returns must be made within 7 days of acceptance otherwise your claim will be dismissed and not reopened for any reason.
5. If upon return, the coat is found to have a fault we will contact you to discuss this.
6. We aim to have your product back to you as quickly as possible so you can get back to enjoying time with your horse. Our typical turn-around time is four weeks from the time we receive your product to when it gets back to you. Please keep in mind winter is our busiest season for warranty and repair service. We promise to keep you updated with more accurate estimates throughout the process.
7. Customers are responsible for the cost of shipping items to Drwalks, and Drwalks will cover the return shipping costs if there is a claim under warranty. Please ensure that you send the product using a carrier that can provide you with tracking information and proof of delivery. You are responsible for your product until we sign for it. It is important you include all of your information in your parcel along with a copy of any correspondence between yourself and Dywalks.

We manufacture every product to meet our superior standards, but no matter how carefully you use and care for your Drywalks product, nothing is indestructible. Gear used every day in harsh conditions will degrade faster than a product worn just a few times per year. Eventually every product will begin to show signs of age and wear such as faded or frayed fabric and we take this into consideration when assessing your warranty request. It may be that your product has simply reached its practical lifetime and is time to be replaced, and we hope you will continue to trust Drywalks to protect you for your next adventures.

It is imperative our zip care guide is followed. You can rest assured knowing we test our zips in many environments and use the strongest YKK zips available ensuring your zips are of the best quality and will withstand equestrian life if they are used correctly. Although not covered under warranty, missing zip teeth can be serviced through our repairs department for a reasonable cost to you, the customer.

We recognise that accidents can and do happen. Although not covered under warranty, missing zip teeth, tears, rips or other damage to your Drywalks product can be serviced through our repairs department for a reasonable cost. Improper care or negligence, such as not following our zip instructions, not laundering your product correctly, storing your product while wet, placing it on a direct heat source, hanging / storing it in direct sunlight, or not following the care instructions on our website will result in damages that are not covered under warranty. We will always do our best to arrange for someone to repair them to working condition, however if we are unable to, we will notify you and discuss options.

Yes. Due to the Health & Safety at Work Act 1972, We cannot accept returns of wet or dirty products.

For us to service your claim, your item must be cleaned before it arrives for the protection of our staff and in accordance with Health & Safety at Work Act 1972. Any product that arrives wet or unclean will be sent away and subjected to a cleaning fee of £35 - £55 before inspections can be made, which will also delay the processing of your claim. The cost of this will be passed on to you, the customer.

To learn how to properly clean your product, please read our coat care guide.

We understand you may wish to personalise your Drywalks product or alter it to suit your needs but doing so will void your claim under warranty. You must ensure your items are free from any defects and flaws prior to any customisation / alteration

If a Drywalks product fails due to a manufacturing defect, we will repair the item at our expense. We prefer to repair our products rather than replace due to the impact waste textiles have on our planet. If the product is not repairable, at our discretion, we may choose to replace the product instead.

For any repairs covered by our warranty policy there is no charge to you. Non-warranty repair costs will vary. Once we have received and assessed your product, we will contact you regarding repair options and costs (if applicable).

By purchasing from an Authorised Retailer, you can rest assured that your Drywalks product is authentic and covered by our Warranty Policy. You can see our list ofAuthorised Retailers here.

We endeavour to provide accuracy to oAll direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statemen there.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

We do not currently offer any form of Blue Light or Student discount codes.

If you are looking to stock Drywalks, please email wholesale@drywalks.co.uk for further details.