Two-way zips can feel slightly fiddly at first. If the pin isn’t inserted fully into the lower slider, the zip may not catch properly. Take a moment to align both sliders and ensure the pin is fully in place before pulling upwards. With use, the zip will loosen slightly and become easier to operate.

This usually happens when the zip hasn’t been fully engaged at the base before fastening. Check that both sliders are right at the bottom and the pin is pushed completely into place. If the issue continues, gently clean the zip teeth to remove any trapped dirt that may be affecting the alignment.

Yes, always open the bottom zip slightly when sitting, crouching, or bending. This prevents strain on the zip and helps maintain its shape and smooth function over time.

Yes, especially when new. Two-way zips have more mechanisms than standard zips, which can make them feel slightly stiffer at first. They’ll loosen up with use and proper care.

Over time your zip may become stiff due to a build up of dirt on the teeth and inside the zipper.
A pin, a clean brush or even the hoover can be use to remove mud or dust which can cause it to jam.
Your Drywalks coat may benefit from a wash to really clean the zip (please see our washing instructions here)
Never force the slider because you are likely to break it. Once clean we recommend using a bit of silicon spray to really free it up.

Stop pulling immediately to avoid further damage. Gently realign the teeth or sliders if possible, and check for any fabric caught in the zip. If it continues to misalign, contact us at support@drywalks.co.uk.

To clean your zip, a pin, a clean brush or even the hoover can be use to remove mud or grit.

If your zip is sticking, your Drywalk's product may benefit from a thorough wash to clean the zipper. Please refer to our washing instructions for guidance on how to do this here. Never force the slider because you are likely to break it. Once clean we recommend using a bit of silicon spray to really free it up.

Yes, our seamstress can offer zip replacements and repairs for Drywalks coats. Please contact our Customer Support team at support@drywalks.co.uk with details of the issue, and they’ll be happy to help arrange this for you.