Shipping policy

 

United Kingdom (ex NI)	Standard Free over £99
	Priority (tracked) £6.99
Northern Ireland	Standard (tracked) £10
Jersey	Standard JE (tracked) £18
Guernsey	Standard GG (tracked) £18
Isle of Man	Standard IM (tracked) £16
Europe	Standard EU (tracked) £15
Australia & New Zealand	Standard AU & NZ (tracked) £30
United States	Standard US (tracked) £30
Canada	Standard CA (tracked) £30
Rest of World	Standard International £30

 

UK Delivery 

Standard 2 to 4 business days (exc bank holidays) This is in addition to a 2 working day picking & packing timeframe. All UK delivery are tracked via DPD. Deliveries to Northern Ireland and the Channel Islands follow the same timeframe stated above dependant on service.

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International Delivery

Europe: All taxes and duties are paid for solely by the customer at the point of entry - please check your local taxes and custom fees for exact expected fees. 

United States: Due to the De Miminis threshold being removed, all orders entering the US will now be subject to increased custom chargers for which the customer is responsible for paying upon entry to the US. For exact expected chargers please check with local customs.    

Rest of world: When purchasing from outside of the UK, the customer is solely responsible for paying any taxes & customs, upon entry to their country of delivery. For return responsibilities and information please read our return policy. 

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Returns Policy

We have a strict 30 day returns policy. Your item must reach us within 30 days of your original purchase, if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To start a return, CLICK HERE. If you have any further questions please contact our customer services team

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Order Processing

Outside of peak trading times (October - January) we aim to process your order within 2 working days, this should be calculated in addition to the actual delivery window stated. Within peak trading times, this number can increase to 2-4 working days.

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IMPORTANT NOTICE

Unfortunately we are unable to make amendments to orders once they have been processed.

Please be aware that during busy periods delivery times may take a little longer. All of the services we use are fully tracked. You will receive an email / text from the courier when your order has been dispatched and you will receive notifications with updates on the status of your delivery.

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Free Gifts 

Any free gifts sent out during promotions must also be returned if a full refund is requested. If the free gift is not returned the customer will be charged the full price of the free gift received, plus an administration fee of 10% of the DRYWALKS unit price. At no point will DRYWALKS cover any postage fees